Deliveries and returns
Delivery
1. SHIPPING COSTS
France : €7 / free from €100 purchase
Europe : €15 / free from €200 purchase
Canada : €25 / free from €200 purchase
USA : €25 / free from €200 purchase
Rest of the World: €30 / free from €200 purchase
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2. CARRIERS
Deliveries in France and Europe are ensured by Colissimo and Chronopost. Other destinations are provided by UPS, Canada Post or Nationex.
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3. DEADLINES
For deliveries in France, allow a delay of 2 to 4 working days.
For deliveries in Europe, allow a delay of 4 to 12 working days.
Unless there are exceptional circumstances, we will deliver your package within 15 working days following the date of your order.
For any other destination, allow a delay of 2 to 3 weeks.
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4. OUR DELIVERY ENVELOPES
To ship your orders, we use Kraft Mailers eco-friendly envelopes, they are made from 100% recycled materials.
Returns
1. CONDITIONS
You have 30 days from the date of receipt to return an item and be eligible for a replacement.
Items returned incomplete, damaged, washed, damaged or soiled will not be accepted and will be returned to you.
Paradigme will reimburse the amount of the price of the product(s) in full in the form of a voucher. This amount does not include delivery costs paid when purchasing the product(s).
Replacement of returned items will be made after confirmation of the new order from the customer.
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2. FEES
For all orders, returns are free and a prepaid return label will be provided to the customer.
We are not responsible for any loss or damage that occurs during shipping. (Be sure to pack the clothes well before returning them to us).
Packages incurring customs fees will be refused.
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3. CONTACT
To return an item, please contact us with your order number at the following address: